SA Post Office releases new social grant card but still has service delivery issues

The South African Post Office has announced that it will transfer one million social grant beneficiaries from the old Cash Paymaster Services’ South African Social Security Agency (Sassa) card to a new card issued by Postbank.

The post office said social grant beneficiaries with the old white card, which will be fully phased out by 30 September, should swap it for the new gold card. Card swapping can be done at the social security agency’s offices nationally on any workday as well as at all the pay points during the July grants payment cycle.

While some have said the process has been seamless to transfer from the old card to the new one, others have raised concerns about the process.

The Post Office has now swapped over 1 million social grants beneficiaries from the outgoing CPS SASSA card to the new SASSA card issued by Postbank. The first million beneficiaries do not include those that chose Postbank Mzansi accounts as their preferred payment method. pic.twitter.com/kWoLxhfo0X

— SA Post Office (@PostofficeSa) June 26, 2018

Was so impressed with the service. Card changed, friendly service and all within 10 minutes. Well done

— Maggs (@Maggs_mmg) June 27, 2018

@OfficialSASSA wow what a service by @PostofficeSa In roodepoort my granny got the card so fast

— @Tlhacs _Mompati (@MompatiTlhacs) June 21, 2018

The @PostofficeSa & @OfficialSASSA have deployed teams throughout the country where dedicated temporary card swap sites are established using existing infrastructure such as municipality halls to expedite the migration to the new card. @The_DSD #SASSACardSwap @GCISMedia @CommsZA pic.twitter.com/6YOldvBwpd

— @SAgovnews (@SAgovnews) June 26, 2018

Some people have also raised concerns about receiving their parcels months after they had been delivered, or not at all, while others have received great service.

Here’s what they had to say:

https://twitter.com/ChuterJonathan/status/1011875722703638529

https://twitter.com/KolaThembi/status/1011877221320085505

I receive a number of parcel through the SA Post Office, I received all my parcel & all instact. Two complaint is standing in this long queue for ages because there is only one or two tellers and SA customs takes ages to release the parcels. Create jobs for people

— Vaughan_ZA (@Vaughanza) June 27, 2018

Used them in the past to deliver urgent documents nd after the SAPO stuffed up big time I decided enough is enough nd now I courier documents. Very happy with zll I've used in the past. On time every time. Mark Barnes are uou listening or just getting your sallary? Huge I'm sure

— My family comes first always.🍻👊 (@Hotjachot22) June 27, 2018

I swear SAPO (South African Post Office) is the WORST!! I have been waiting for my package for 22 days now! And I paid for 2 week shipping! My baby shower is in a week and I’m worried I won’t receive my stuff in time…. should have used fedex or dhl… had I known 😑🤦🏽‍♀️

— Keneilwe Love (@Queenkennylove) June 23, 2018

Me and my siblings we've been using post office to send parcels to my mom in the rural EC (Kei Road) as we r in CT. We have never experienced problems. Parcels arrive on time and the stuff there even call my mom to come fetch her parcels. So far so good.

— Mawethu Cirha (@mawesto85) June 27, 2018

I have only good service from the post office. I receive parcels from all over the world never once has something gone astray. My local post office is awesome and the staff fantastic.

— ken koen (@kenkoen) June 27, 2018

Have you had a bad experience with the South African Post Office? Share your thoughts on the Sandton Chronicle Facebook page.

Also check out: 

https://sandtonchronicle.staging.lnn.caxton.cloud/191646/not-a-red-letter-day-for-post-office/

https://sandtonchronicle.staging.lnn.caxton.cloud/191646/not-a-red-letter-day-for-post-office/